Our purchase of a 2014 Ford C-Max was one of the most pleasant. Working with Bill Pinkham was a great experience and everyone took great care of us. We even had the vehicle we drove over in serviced and the staff squeezed us in and did an excellent job.
Bought a car with 20,000 miles on it. Told it was in good condition. Got it home and found out the rear differential was leaking badly. They should have found that in their inspection and disclosed it. Had to have repairs done on it the first week I bought it. Was given a key with a remote start button and was told that was one of the features on the car. I should have tried it and not just believed them. Come to find out the car does not have that feature. When I called back to tell them about both these things they offered me a free oil change, which won't work for me because I live in TN and they know that. Very disappointed. Will not purchase from them again.
The staff at Pinkham Lincoln are always extremely helpful and you are treated as family from the moment you walk through the door.
I was working out a deal via email with Kyle Pinkham on a truck, and had my own pre-approved financing and everything but he wanted to do his own credit check so I say OK. Well, the next day I find out they already sold the truck, and didn't even let me know til the following day. The dollar is more important to them than customer service apparently. If I hadn't been going back and forth with questions, etc. I would understand them selling the truck, but when you're tryingbto work out numbers, that is just BS.
Inexcusable
The customer service team has been outstanding! They are very informative, courteous, and sharp. I have never left diaappointed with my experiences at Pinkham!
5 Star Dealership!!
I purchased a new 2016 Lincoln MKX from this dealer. I had my vehicle service today at the dealership. I waited more than an hour for my service to be completed. I had a small scratch on the passenger side rear wheel from the car wash. Check when I got to work, tires on my new car were not rotated, as scratched wheel was in same place. It's pretty disgusting that you spend $50+K on a car and the dealership service department can't rotate the tires. Was my oil changed?????
Pinkham Lincoln Automotive is a US Car Dealer based in Elizabethtown, Kentucky. Pinkham Lincoln Automotive is located at 1505 N Dixie Hwy, Elizabethtown, KY 42701, USA.
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