We had two unresolved issues after they finished roofing our house - and we had paid in full. One issue was resolved in a timely manner.
So I had to call and text the owner, Kenny Vessels, with regularity.
However, they did a good job. We are pleased with the new roof. If they just had the customer service to back it up I would be recommending them.
I hired Vessels in March 2013 to repair a leak in my roof. It is now October 2013 and after multiple calls the roof is STILL leaking. They have come and added SILICONE to the roof every time I call but obviously silicone is NOT cutting it. They say their work is GUARANTEED but my issue has not been resolved in over 6 months. I have already lost THOUSANDS of $$$ due to their poor repairs and now they won't even return my calls. They took my money and the roof is no better off than when I first called them. I also found they have several BBB complaints. I would not recommend them to my worst enemy!
I am a nurse and I have everything documented thoroughly in case we needed to go to small claims court.
After a lot of excuses it was resolved after 4 months - may not sound too bad, but it still consumed my time and energy.
I called regularly regarding the second issue and Joe - the enthusiastic salesman who promised fabulous customer service - stopped answering or returning my calls. Completely ignored me.
After roof was replaced we had a vent on the roof leak. They were called to come out and fix it. They came but it leaked again. No one came the second time. We had a leak problem by the fireplace and it is worse. Nails were left in the yard and one of my employees got one in her foot. After being told someone would come out to use a metal detector for other nails no one showed. We are now looking for a roofer for these repairs.
Vessels Roofing Inc is a US Roofing Contractor based in Elizabethtown, Kentucky. Vessels Roofing Inc is located at 6970 S Wilson Rd, Elizabethtown, KY 42701, USA.
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