Sears responsiveness sucks!
Clayton was the repair man. He was professional with good people skills. I was totally satisfied with his work, he explained everything that was done.
Once I posted my displeasure on line on Facebook, I started to get to people who could make things happen and they were able to move the appointment up, though it was still three weeks of a wait, and then more delay to get the part and have it installed.
I have asked repeatedly to speak to someone in management to discuss the poor service I received and have not received a call.
The service technician - Tyler - was terrific in all ways and he is FIVE Stars.
Great service! The communication prior to the appointment was on point via phone and email. Mike, was on time and took care of everything that was needed. Very thorough and helpful. I highly recommend investing in Sears extended warrantys. No hidden exclusions and excellent service on the repairs. Love it!
The tech was very nice and knew what he was doing. He answered my questions and repaired my gas range very quickly. I would use Sears repair service again.
David does a super job and is very thorough.
The process and delay in getting him to my home to fix the dishwasher was beyond poor! Initially the rude, poorly understandable off-shore non-native speaking customer service representative gave us an appointment for a month after the call! It is obvious that Sears does not have enough service technicians in this area to provide timely service.
Excellent service, great job.
Sears Appliance Repair is a US Food place based in Elizabethtown, Kentucky. Sears Appliance Repair is located at 1704 Towne Center Loop, Elizabethtown, KY 42701, USA.
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